Returns policy

I accept exchanges and returns within 30 days of purchase on unused items.

Contact me within 14 days of delivery
Ship items back within 30 days of delivery

Please email me at hadas.kaplan.jewelry@gmail.com to begin your return/exchange process. 

I stand by the quality of my jewelry and I'm happy to repair or rework your piece at any time.

If you have any issues with your jewelry please email me: hadas.kaplan.jewelry@gmail.com

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I understand that every situation is different. These are my general policies, but I handle everything on a case-by-case basis. If your issue is not addressed here, no worries! I want to help you with whatever you need. Just email me at and I will respond as soon as possible.